Privacy policy

Chavetejo - Mediação Imobiliária, Lda, with headquarters Av. Cândido Madureira nº 41, 2300-531 Tomar and NIPC 508215420 is the owner of the domain www.chavetejo.pt, where its WEBSITE is hosted.

Chavetejo - Mediação Imobiliária, Lda IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND USERS OF THE WEBSITE, THEREFORE, WE HAVE PREPARED AND ADOPTED THIS POLICY AND PRACTICES HERE DESCRIBED.

THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, THEREFORE, WE ADVISE YOU TO READ IT TO FIND OUT THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.

Our privacy policy is in accordance with applicable Portuguese legislation, namely Law no. 58/2019, of August 8, on the Protection of Personal Data, other applicable national laws and under the European General Data Protection Regulation, 2016/679, of April 27 (“GDPR”). Protection legislation data is subject to review, so we recommend that the user regularly consult our statement of privacy. For information purposes only, you can consult the website www.cnpd.pt for this purpose. This one website complies with national and community legislation. Portuguese courts will have exclusive jurisdiction over any dispute arising from the use of this website.

1. WHAT IS THIS POLICY ABOUT?

1.1. This Privacy Policy explains how we collect and process personal data that is necessary for the provision of services that are available through the WEBSITE.

1.2. Examples of these services are subscribing to newsletters or being able to contact us and send us your application.

1.3. The objective is that the aforementioned services are provided in an expeditious and hassle-free manner, describing the practices adopted for this purpose.

2. WHAT ARE PERSONAL DATA?

2.1. Personal data is any information relating to a person that identifies or makes that person identifiable, regardless of the nature and support of the information, including the sound and image of the person.

2.2. Examples of personal data that we collect are name, surname, email, and telephone number or cell phone.

2.3. Identifiable means a person who can be identified, directly or indirectly, namely by reference to an identification number or other specific elements of your physical, physiological, psychological, economic, cultural or social identity.

3. HOW WILL WE USE YOUR PERSONAL DATA?

3.1. Chavetejo - Mediação Imobiliária, Lda will use the personal data you provide to us for the following purposes:

(a) To analyze and respond to your messages, customer support and information requests;

(b) To analyze and follow up on your application process to work with Chavetejo - Mediação Imobiliária, Lda;

(c) So that we can send you newsletters or other publications that you have requested and/or that may be yours interest;

(d) For WEBSITE management operations;

(e) To keep a record of your contact details;

(f) For commercial purposes, such as data analysis, audits;

(g) For fraud prevention and information systems security;

(h) For the adaptation, improvement and modification of services, namely, through the identification of usage trends, or, to determine the effectiveness of promotional campaigns.

3.2. These personal data processing operations are an essential tool for your satisfaction and for the activity of Chavetejo - Mediação Imobiliária, Lda and are carried out in accordance with legislation applicable and in accordance with best practices.

3.3. Your personal data will not be reused for purposes other than those previously identified or that have no relation to those purposes for which they were initially collected.

4. WHAT ARE THE GROUNDS FOR US TO PROCESS THE PERSONAL DATA WE COLLECT?

4.1. The personal data that Chavetejo - Mediação Imobiliária, Lda processes has specific grounds, depending on the purposes for which they are intended.

4.2. In the following table you can see the grounds depending on the purposes above identified:

PURPOSE	FOUNDATION	DATA COLLECTED
To analyze and respond to your messages, customer support and information requests.	Consent for this purpose.	Name, telephone, email.
So that we can send you newsletters or other publications that you have requested and/or that may be yours interest.	Consent for this specific purpose.	Email
For website management operations.	Consent for this specific purpose (cookies); Legitimate interests pursued by the Chavetejo - Mediação Imobiliária, Lda.	Cookies, IP address
For commercial purposes such as data analysis, audits.	Consent for this specific purpose (cookies); Legitimate interests pursued by the Chavetejo - Mediação Imobiliária, Lda.	Cookies, IP address
For fraud prevention and information systems security.	Legitimate interests pursued by Chavetejo - Mediação Imobiliária, Lda.	IP address
For the adaptation, improvement and modification of services, namely through the identification of usage trends, or, to determine the effectiveness of promotional campaigns.	Consent for this specific purpose (cookies); Legitimate interests pursued by the Chavetejo - Mediação Imobiliária, Lda.	Cookies, IP address

5. HOW DO WE COLLECT YOUR PERSONAL DATA?

5.1. We will collect your personal data through the forms present on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and email messages that we receive send.

5.2. Your personal data is collected through your equipment as follows:

(a) Through your contact request;

(b) By submitting an application;

(c) By subscribing to the newsletter;

(d) Through your browser;

(e) Through cookies;

(f) IP address.

5.3. Chavetejo - Mediação Imobiliária, Lda is committed to treating your data in accordance with the law and legitimate way.

5.4. Chavetejo - Mediação Imobiliária, Lda will not sell, rent or share your personal data with third parties, except in cases clearly identified in this Privacy Policy (see Point 9 for understand how).

5.5. The services of Chavetejo - Mediação Imobiliária, Lda are not aimed at minors, and they are not treated personal data of minors intentionally. 

6. WHAT ARE COOKIES?

6.1. Cookies are small information files that help identify your browser and that can store information, for example, User settings and preferences.

6.2. Chavetejo - Mediação Imobiliária, Lda will store cookies on your device to personalize and facilitate navigation as much as possible, but also, for troubleshooting, statistics, guarantee of quality, and to monitor system security.

6.3. With the exception of cookies specifically necessary for the performance of the website, the storage of other Cookies will always depend on the User's acceptance and consent, and this consent may be withdrawn at all times through specific browser tools.

6.4. To find out more about the cookies we use, please consult our Cookies Policy.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?

7.1. Your personal data is kept safe through the adoption of various security measures, technical and organizational nature that ensure that only those Employees who must access them, according to rules created for this purpose.

7.2. To protect your personal data, we only use data center providers who offer us adequate and documented security measures, namely, guarantees that your personal data is stored on servers that are maintained in controlled environments with limited access.

7.3. Personal data is kept on secure servers at PORTUGAL TELECOM DATA CENTER, S.A with NIPC 510.030.785 and headquarters at Rua Data Center 6200-065 Covilhã, which offers us security guarantees appropriate measures to protect personal data against dissemination, loss, misuse, alteration, processing or unauthorized access as well as against any other form of illicit processing.

7.4. Likewise, when you browse the WEBSITE, we protect your data with encryption, e.g. Hyper Text Transfer Protocol Secure (HTTPS), is an internet protocol that aims to carry out communication between devices with servers around the world. The HTTPS protocol emerged as an evolution to the protocol predecessor to HTTP, the difference between them is that HTTPS has device communication encrypted.

7.5. Although we take the care and precautions we deem appropriate to protect the personal data we supplies and collects to us, we must be aware that no security system is impenetrable.

8. HOW CAN YOU EXERCISE YOUR RIGHTS:

8.1. Before we explain how you can exercise your rights, it is important to know what they are. Therefore, the legislation gives you the right to request us to exercise the following rights:

(a) Access: right to obtain confirmation as to whether or not personal data concerning you are subject to of processing and, if applicable, the right to access your personal data;

(b) Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to which your incomplete personal data is completed;

(c) Erasure: the right to obtain the erasure of your personal data when one of the reasons applies listed in the legislation;

(d) Limitation of processing: the right to obtain limitation of processing if one of the situations applies listed in the legislation;

(e) Opposition: the right to object at any time to the processing of personal data relating to you respect;

(f) Portability: the right to receive personal data concerning you in a structured format, in a current use and automatic reading.

8.2. You also have the right to lodge a complaint with the competent control authority (in Portugal, the National Data Protection Commission at www.cnpd.pt)

8.3. For the purpose of exercising the rights indicated above, you must contact Chavetejo - Mediação Imobiliária, Lda via the following email geral@chavetejo.pt.

8.4. If you ask us to delete some or all of your personal data, some of the requested services may not be provided to you and Chavetejo - Mediação Imobiliária, Lda will retain only the personal data necessary to comply with the legal obligations to which it is linked.

9. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?

9.1. Chavetejo - Mediação Imobiliária, Lda may use third parties to provide certain services, in terms of maintenance, technical support, marketing, invoicing or payment management, which may have access to some personal data, namely data necessary for the purposes contracted.

9.2. Chavetejo - Mediação Imobiliária, Lda ensures that entities that have access to data are credible and offer high guarantees of protection, with data never being transmitted beyond the necessary to provide the contracted service, however, Chavetejo - Mediação Imobiliária, Lda remains as responsible for the personal data made available.

9.3. Chavetejo - Mediação Imobiliária, Lda may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of similar nature, provided that to this end is duly ordered by court order to that effect.

10. THIRD PARTY WEBSITES.

10.1. The WEBSITE may contain links to other websites which may collect and process your data personal data and this processing is the exclusive responsibility of the owners of these websites, with no Chavetejo - Mediação Imobiliária, Lda any responsibility for its policies and/or practices.

10.2. Example of these third parties are Facebook, Instagram, Youtube, Whatsapp and Linkedin through the buttons that are present on the WEBSITE.

11. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.

11.1. If data transfers to third countries that do not belong to the European Union may occur, Chavetejo - Mediação Imobiliária, Lda will comply with legal rules, particularly with regard to suitability of the destination country regarding the protection of personal data and the requirements, which are applicable to these transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of safety and protection.

12. THE SMALLEST.

12.1. THE WEBSITE is not aimed at children under 16, so we ask that these minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.

13. SENSITIVE PERSONAL DATA.

13.1. Chavetejo - Mediação Imobiliária, Lda would like to thank you for not sending us or making us aware of any sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, data relating to health or data relating to a natural person's sexual life or sexual orientation.

13.2. If you still send us or make these categories of personal data known to us, they will be immediately deleted.

14. CHANGES TO THE PRIVACY POLICY.

14.1. Chavetejo - Mediação Imobiliária, Lda reserves the right to readjust or change this Privacy Policy, at any time, with these changes being publicized.

15. OUR CONTACT DETAILS.

15.1. If you have any questions or concerns regarding this Privacy Policy, please contact us in writing via email geral@chavetejo.pt.